Terms of Service

Online Therapy to Help You Feel Stronger, Calmer, and More in Control

Terms of Service & Professional Disclaimer

Last Updated: January 1, 2026

Welcome to the website for Well Mind California. By accessing or using this website, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.

1. Medical & Emergency Disclaimer

This website and the services provided by Well Mind California are NOT designed for emergency situations.

If you or someone you know is experiencing a life-threatening emergency, is in danger of harming themselves or others, or is experiencing a medical emergency, please call 911 immediately or go to the nearest emergency room.

If you are in a mental health crisis, you may also contact the 988 Suicide & Crisis Lifeline by calling or texting 988.

2. No Professional Relationship Established

The information provided on this website—including blog posts, resources, and descriptions of services—is for general informational and educational purposes only.

  • Not Medical Advice: Nothing on this website constitutes medical, psychological, or psychiatric advice, diagnosis, or treatment.
  • No Client-Therapist Relationship: Viewing this website, contacting Ana Ruiz , LMFT,or submitting a form does not establish a therapist-client relationship. A professional relationship is only established after an initial consultation has been completed and a written consent for treatment has been signed by both parties.

3. Social Media & Digital Interaction

To protect your privacy and maintain professional ethical boundaries, Well Mind California adheres to the following social media policy:

  • No Friend Requests: We do not accept "friend" or contact requests from current or former clients on any personal social media profiles.
  • Public Interaction: Interacting with our business accounts (liking, commenting, or sharing) does not constitute a therapeutic relationship. We strongly discourage posting sensitive personal health information on public platforms.
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    4. Geographic Limitation (California Residents Only)

    Ana Ruiz is a Licensed Marriage and Family Therapist (LMFT) licensed to practice in the State of California.

    • Jurisdiction: Professional therapy services offered by Well Mind California are available exclusively to residents of California.
    • Location: Users must be physically located within the state of California at the time of their telehealth sessions to receive services.

    5. Telehealth Services & Technology

    Well Mind California provides services exclusively via telehealth (online video or phone).

    • Limitations: By using our services, you acknowledge that telehealth has limitations compared to in-person therapy, including the potential for technical failures.
    • Technology Failures: Well Mind California is not responsible for technical failures, internet service interruptions, or equipment malfunctions that may occur during your access to this website or sessions. While we utilize secure platforms, we cannot guarantee that the delivery of data over the internet is completely error-free.

    6. Good Faith Estimate (No Surprises Act)

    Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” of expected charges.

    • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services.
    • Make sure to save a copy or picture of your Good Faith Estimate.

    7. Testimonials & Outcomes

    In accordance with ethical codes, Well Mind California does not guarantee specific results.

    • Subjectivity: Therapy is a personal process, and success relies on many factors.
    • No Guarantees: Any testimonials or endorsements found on this website or third-party sites do not constitute a guarantee, warranty, or prediction regarding the outcome of your consultation or treatment.

    8. Privacy & Confidentiality

    Your privacy is critically important. Please review our Privacy Policy to understand how we collect, use, and protect your information. While we utilize HIPAA-compliant platforms for therapy sessions, please be aware that standard email and website contact forms are not fully secure means of communication.

    9. Intellectual Property

    All content on this website, including text, logos, and graphics, is the property of Well Mind California or its content suppliers and is protected by copyright laws. You may not reproduce, distribute, or create derivative works from this content without express written permission.

    10. Language Clause

    These Terms of Service may be available in both English and Spanish to accommodate our bilingual clientele. In the event of a conflict or discrepancy between the English and Spanish versions of these terms, the English version shall control.

    11. Contact Information

    If you have any questions regarding these Terms of Service, please contact us at:

    If you have questions about this policy or our privacy practices, please contact: Well Mind California Ana Ruiz, LMFT, License No: 133788, Phone: (323) 427-1788 Email: info@wellmindca.com

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